June 12, (THEWILL) – The Nigerian Civil Aviation Authority (NCAA) has thrown its weight behind a new client-centric technology solution, Propel Reprotection System, aimed at addressing the persistent challenges of flight disruptions in Nigeria’s aviation sector.
Unveiled by a consortium of industry stakeholders, the Propel Reprotection System is a tech-driven platform designed to enable domestic airlines rebook passengers on available flights of partner carriers during delays or cancellations caused by operational issues, weather conditions, or other disruptions.
Speaking during the official launch, NCAA Director General, Captain Chris Ona Najomo, represented by the agency’s Director of Public Affairs and Consumer Protection, Mr. Micheal Achimugu, described the innovation as a timely intervention aligned with global best practices.
“This initiative is a landmark development. The Honourable Minister has charged the industry to drastically reduce flight disruptions. Passengers are the lifeblood of this industry, and they deserve service excellence. With this system, we’re closer to achieving that,” Achimugu said.
The solution is the product of collaboration among three major players: Aero Assist Hub, a provider of aviation logistics and operations support; Aviation Technology Solutions (Avitech), the tech firm powering the platform; and Leadway Assurance, the financial and insurance backbone of the project.
The NCAA revealed that several Nigerian airlines have already expressed strong interest in the platform and are in talks with the promoters regarding integration.
The system is expected to improve confidence in air travel, reduce flight delays, and enhance overall passenger experience.
While officially opening discussions on the platform, Achimugu added, “Capt. Najomo is a staunch advocate of consumer rights. What Aero Assist Hub has brought forward with Propel is potentially historic, and if the industry embraces it, we could finally solve one of aviation’s most critical pain points.”
The pilot rollout of the Propel Reprotection System is slated for August and will run for eight months.
Managing Director of Aero Assist Hub, Mr. Olamide Ojutalayo, said the platform was developed in response to the financial and operational constraints faced by local carriers during disruptions.
“We know airlines operate on very slim margins. When flights are cancelled or delayed, their cash flow is heavily affected. Propel not only ensures continuity of service to passengers but also cushions the financial strain on airlines,” Ojutelayo explained.
He noted that industry-wide discussions were held to accommodate feedback from regulators, operators, and passengers, ensuring the system could adapt to varying operational models.
“Bringing all stakeholders into one room was crucial. NCAA, airlines, and passengers were present, and that helped align our strategy with regulatory expectations and practical realities,” he added.
Head of Legal at Aero Assist Hub, Funke Junaid, stressed that customer rights remain intact under the NCAA’s consumer protection framework.
“The customer remains fully protected. Propel does not alter existing rights but enhances service delivery through contractual obligations with the airlines. It’s a win-win for all parties,” she said.
Junaid noted that the enthusiastic engagement during the Q&A session—originally scheduled for one hour but extended to over two—reflected airlines’ genuine interest and commitment to the project.
Speaking on the insurance component, Diana Mulili, representative of Leadway Assurance, said Propel is a bespoke solution crafted specifically for Nigeria’s aviation market.
“This is not an off-the-shelf travel insurance product. It was co-created with the industry. A minimal premium guarantees that a passenger facing a disruption will be seamlessly moved to another airline’s flight—no hassles, no uncertainty,” Mulili said.
She disclosed that earlier models explored by the consortium focused on offering refunds or compensation, but feedback from passengers revealed that most just want to reach their destination—something Propel now ensures.
“Our back-end systems are flexible enough to integrate fully or partially depending on each airline’s tech capability. What matters most is that, when a disruption occurs, airlines can immediately protect their passengers without delay,” she said.
The Propel Reprotection System is expected to set a new benchmark for passenger experience in Nigeria’s aviation sector, potentially revolutionising interline operations and restoring confidence in domestic air travel.
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
