November 14, (THEWILL) – Apex Aviation regulatory agency, the Nigeria Civil Aviation Authority (NCAA), is organising a one-day workshop on consumer protection and management to examine ways to serve air travellers better and improve the relationship between passengers and airlines.
The capacity building workshop is pursuant to the commitment of the Executive management under the leadership of the Acting Director General, Capt. Chris Ona Najomo, towards birthing a civil aviation and air transportation industry.
The theme of the workshop “Achieving Increased Adoption of Digital Technology in Air Travel Customer Complain Management: The Regulatory Perspective.”
The purpose of the workshop is to create stronger interface between airline operators, aviation agencies and air travellers to enhance improved and effective communication between airlines and travellers.
This is part of the series of stakeholder engagement and public awareness programme aimed at setting the roadmap for achieving a more efficient civil aviation and air transportation system in the country, through an inclusive dialogue by critical stakeholder and major actors in the Nigerian civil aviation air transportation value chain.
Seasoned aviators are billed to speak at the workshop, including the Executive Director and Chief Operating Officer of the popular Ibom Air, George Uresi; Thought Leader, Lawyer and Senior Special Assistant to the DG, Ifueko Abdulmalik.
George Uriesi was also the Managing Director/CEO, Trade Flair LLC, former Managing Director/Chief Executive Officer, FAAN, former General Manager: Cape Town International Airport, Airports Company of South Africa and a certified Business Coach.
Panellists at the conference include the Director of Airport Operations, Federal Airports Authority of Nigeria (FAAN), Francis Ekeng, President, National Association of Nigeria Travel Agencies (NANTA), Mr Yinka Folami, George Uriei, Ifueko Abdulmalik and Arise News Anchor, Compere, Moderator and Public Speaker, Ayo Mairo-Ese.
The date of the workshop is November 19, 2024, at NCAA Annex, Murtala Muhammed International Airport, Lagos.
The resource persons will speak on “Public Awareness/Travellers Enlightenment and the Repositioning the Nigerian Aviation Industry for Operational Efficiency, Service Excellence and Economic Viability: A Renewed and Inclusive Regulatory Dialogue.”
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
