May 09, (THEWILL) – The Nigeria Civil Aviation Authority (NCAA) has sanctioned the East African carrier, Kenya Airways, for consumer protection related infractions.
In a statement issued on Thursday by the Director, Public Affairs and Consumer Protection, Mr Michael Achimugu, the airline has been given seven days to pay the refunds and compensation of 1,000 special drawing rights to the three affected passengers.
Achimugu stated, “Today, May 7, 2025, the NCAA has sent a letter of sanction to the operator, Kenya Airways, over the cases of Gloria Omisore and two other passengers.”
According to the Director, the penalties are for consumer protection-related infractions, including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority’s request, failure to process refund and compensation, and lost baggage.
“In addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1,000 special drawing rights to the affected passengers”, NCAA emphasised.
“Failure to comply with the letter will attract stiffer penalties for the airline”, the statement added.
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
