June 4 (THEWILL) — The Nigerian Electricity Regulatory Commission (NERC) has approved a special compensation package for eligible Band A customers affected by electricity supply shortfalls between February and March 2026, following generation constraints that disrupted service delivery across the power sector.
The directive, issued under NERC/2026/002, is to provide relief to customers who received electricity below the minimum service levels guaranteed under the commission’s service-based tariff framework.
According to NERC, the supply disruptions were largely caused by inadequate gas supply and the vandalism of critical gas and transmission infrastructure, factors that limited electricity generation and constrained the ability of Distribution Companies (DisCos) to meet their obligations.
Under the framework, Band A feeders that recorded average daily supply of between 18 and 20 hours will continue to receive compensation under existing regulations.
However, customers connected to feeders that received less than 18 hours of electricity supply during the affected period will qualify for additional compensation while retaining their Band A classification.
Eligible non-maximum demand customers will receive compensation equivalent to 20 percent of the approved February 2026 energy cap applicable to their feeders.
Maximum demand customers will receive credits equivalent to 20 percent of the average energy billed per customer during the same period.
NERC said compensation will be delivered through meter token credits for prepaid customers and bill adjustments for postpaid customers. Distribution companies have also been barred from deducting the compensation from outstanding customer debts.
The commission directed DisCos to complete compensation for February 2026 shortfalls by May 31, while compensation relating to March must be concluded by June 30.
Band A customers are expected to receive a minimum of 20 hours of electricity supply daily under the current tariff structure.
The latest directive reinforces NERC’s commitment to linking electricity tariffs with service delivery standards and ensuring consumers receive compensation when promised supply levels are not met.
Ogochukwu Onwaeze is a writer specializing in business and economic journalism. At THEWILL News Media, she translates market trends, financial developments, and policy shifts into clear and engaging stories.
