August 26, (THEWILL) – Zenith Bank Plc has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.
A statement from the bank explained that with this solution, customers would be able to enrol by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use and then initiate a conversation.
This product, the statement added, provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.
It further explained that with the capability to respond to chats/queries anchored on the existing WhatsApp platform, customers would be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime.
They would also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.
Commenting on the new banking solution, the Group Managing Director/Chief Executive of Zenith Bank Plc, Ebenezer Onyeagwu said, “The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration.”
Speaking further on the WhatsApp chatbot, Onyeagwu noted: “Since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication.”
The statement further said that Zenith Bank has continued to distinguish itself in the Nigerian financial services industry through superior service offerings, unique customer experience and sound financial indices.
