January 25, (THEWILL) – Concerned about building confidence in OPay, beyond banking brand, the frontline fintech company, has reinforced its platform’s security system to mitigate fraud and scams to protect customer funds by building a Safe and concrete platform.
Director of Partnerships at OPay, Ikponmwosa Kolawole Odiase, disclosed at a press conference, held at Lagos Marriott Hotel, Ikeja, Lagos. OPay, fintech announced and emphasised that it would be removing fraudulent accounts from its platform.
He confirmed that the fintech will remove phoney accounts from the system. According to him, “So many fictitious accounts will definitely go.” OPay also disclosed plans to block customers’ accounts that do not meet KYC requirements beginning in March 2024.
OPay maintained that this development is required to improve the platform’s security to protect customers’ deposits from fraudulent individuals in light of reported cases of impersonation and fraudulent activities.
The leading fintech company, OPay, also highlighted its achievements in the years till date as it unveiled its plans to improve security on the platform, customer service and its corporate social responsibility this year.
He recounted how OPay had successfully carved its niche in the financial industry and is set to reach new milestones in 2024.
He said, “In 2023, OPay gained significant milestones gaining dominance and relevance in the financial industry evident with the exponential growth of its customer base, people empowerment with the Agent and Merchant networks, provided affordable financial services through our robust technology payment platform, resilient to our mission in making financial services more inclusive through Technology.”
Olayemi Precilia, Director of the Cards Division, verified that the platform’s security measures have been updated, requiring new users to open accounts using their national identity number (NIN).
According to her, “When you log into your app and you have a tier one account and you don’t have your NIN, it will ask for your NIN. You cannot move forward without inputting that NIN. So, that is one of the things we’ve already done.”
Recalling its 2023 milestone achievements, OPay said that its success stories span across three key areas namely; business achievement. It said that leveraging on its modern robust technology, OPay provided superfast financial payments to customers, Agents and Merchants during the redesign of the Naira notes causing a cash crunch and fall over to digital payments as a primary means of payment in Nigeria.
Among the services rendered OPay was established in 2018. It offers a wide range of payment services, including money transfer, bill payment, airtime & data purchase, card service and merchant payments, among others.
We opened up 17 customer centre locations across Nigeria to resolve customer complaints, and inquiries, amongst other Agent and Merchant solutions with the goal to make financial services more inclusive through technology.
In terms of brand recognition, OPay was recognised by various independent organisations for its outstanding financial service offerings to its customers as a result of its modern, robust technology, a few of which include: September 2023, CNBC and Statistic global ranking as the ‘Sole’, Nigerian Digital Platform. November 2023, Digital Nigeria 2023 Awards organised by NITDA for ‘Innovation Solutions, Customer Satisfaction, Social Impact and Market Penetration’ and ADVAN African Consumer Choice Award 2023 for Best FINTECH.
In addition to innovative products and services, other points in 2024 will include, “Innovative Customer Service. In addition to the 17 physical customer service locations across the country made available for customer dispute & resolution, OPay will develop a world-class, first-of-its-kind online customer service accessible. She also showcased reviews of videos of customer satisfaction and prompt service delivery as a fintech company. We started with the University of Lagos and the University of Calabar by providing Tech hubs and infrastructures and buildings to showcase our brand.
Adekunle Adeyemi Head. Marketing OPay Digital Services Limited said: “Platform security, leverage on technology for continued reinforcement of the payment platform robust network, introduce new security tools, and other elements to ensure customer funds remain very safe and 100 per cent secure. As an organisation that is sensitive to the industry dynamics while learning from best practices and thriving on innovative solutions, we would develop new security features at different levels of account onboarding (Pre-application stage), proactively introduce different transaction advance security alerts such as facial recognition to validate payments and improve on other special security features.”
He added Opay, “Corporate Social Responsibility to create social value by giving back to society., empowering the youths to provide long-term Educational Scholarships to Secondary and Tertiary Institutions nationwide and internship programs to build their entrepreneurial and working skills ahead before attaining employment phase.”
We appreciate our esteemed customers for your continued patronage and regulators for their guidance to ensure strict conformance in our service offerings.”
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Janefrances Ebere Chibuzor is a Tourism Writer at THEWILL
