March 12, (THEWILL) – To meet its customers’ evolving needs and expectations, Green Africa, a Lagos-based value airline, has launched its gChat bot.
According to the airline, the chatbot is designed to provide customers with seamless self-service options and direct access to Green Africa’s dedicated gCare specialists for personalised assistance.
As the first chatbot introduced by a Nigerian airline, gChat aligns with Green Africa’s commitment to leveraging technology to improve customer experience and provide efficient, round-the-clock support. The chatbot is now live and accessible 24/7 on Green Africa’s website.
Commenting on the new innovation, Chioma Nwafor, Green Africa’s Customer Care and Quality Assurance Manager, said, “At Green Africa, our customers are at the heart of everything we do. We are constantly exploring innovative ways to enhance their experience and address their concerns promptly. The introduction of gChat is a testament to our commitment to providing exceptional service and ensuring customer satisfaction.”
Green Africa currently operates from its hubs at the Lagos and Abuja airports, offering flights to key destinations, including Ibadan, Akure, Benin, Owerri, Ilorin, Enugu, and Port Harcourt.
The launch of gChat is part of the airline’s ongoing efforts to enhance its service offerings and deliver a superior travel experience to its customers.
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
