December 31, (THEWILL) – The Nigerian Electricity Regulatory Commission (NERC) has issued additional Orders to Electricity Distribution Companies (DisCos) in the country, to ensure compliance with the Key Performance Indicators.
In addition to existing orders, NERC demands accountability by the management of distribution companies, increased operational performance, improved energy delivery to customers, and customer satisfaction.
Also, NERC reviews the penalty for default in energy offtake from one month to two months per quarter as failure to offtake up to ninety-five percent of available nominated energy in two out of the three months per quarter will attract a downward adjustment of the distribution company administrative operational expenditure by five percent for the next quarter.
The timeline to comply with complaints resolution through the NERC Contact Centre and NERC Headquarters has been reviewed from two two-month compliance targets by the distribution companies as NERC now expects a seventy-five percent resolution rate for all complaints within a quarter.
NERC mandates all distribution companies to comply with the additional Orders.
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