October 16, (THEWILL) — The Public Complaints Commission (PCC) in Bayelsa State has disclosed that it received a total of 5,000 complaints between 2024 and 2025.
Federal Commissioner for the PCC in Bayelsa, Hon. Ineye Ronke Binawari, made this known during the Commission’s 50th anniversary celebration in Yenagoa. She said out of the 5,000 cases received, 3,000 have been resolved while 2,000 are still being handled.
Binawari noted that the golden jubilee celebration, themed “50 Years of Promoting Administrative Justice,” reflects the growing trust and confidence of the people in the Commission’s ability to resolve issues of rights violations by both state and federal establishments.
She reaffirmed the Commission’s commitment to fairness, accountability, and service to humanity, despite limited funding and logistical challenges.
“Since its establishment in Bayelsa in 1997, the PCC has remained dedicated to redressing complaints lodged by aggrieved citizens against administrative injustice, providing every Nigerian and resident foreigner the opportunity to seek redress and obtain justice at no financial cost,” Binawari said.
Highlighting the Commission’s achievements, she explained that the PCC has grown from a single federal office in Lagos in 1975 to having offices in all 36 states and the Federal Capital Territory.
“Over the past five decades, the Commission has championed fairness, transparency, and good governance by ensuring that ordinary citizens have access to justice outside the conventional court system,” she added.
According to her, the Commission annually handles hundreds of thousands of complaints ranging from wrongful dismissal, delayed pensions, and salary arrears to land disputes and cases of administrative excesses by public officers.
Binawari further explained that through the use of Alternative Dispute Resolution (ADR) mechanisms — including conciliation, arbitration, and mediation — the PCC has played a crucial role in decongesting the courts.
She added that recent innovations, such as the establishment of a radio station, digital complaint channels, call centres, and community sensitisation programmes, have made the Commission’s services more accessible and responsive to the public.
“The Public Complaints Commission is now 50 years old, and it is only fitting that we celebrate this milestone across the headquarters, 36 states, and the FCT in recognition of our contributions to justice and good governance,” she said.
Amos Okioma is a Correspondent at THEWILL
