July 03, (THEWILL) – Nwanneka Nkumah, boss of Hair by Wanneka, a thriving hair weave, extension and wig business, has been called out by some aggrieved clients who are obviously not happy with the way he treated them. A customer, Anita Onuzulike, claimed she ordered hair from the mother of two in December 2021 in the hope of using it during the Christmas festivities. The hair vendor promised to deliver the hair in two weeks but six months after making the order, she was yet to receive the hair she paid for from the entrepreneur.
Onuzulike claimed that she had to call the customer care department of the hair company, but all she was told was that her order got lost. She wasn’t given another hair in return and her money was not refunded.
Another customer, Juliet Eigbedion, accused the hair vendor of neglecting her despite her complaint about the product she got from her. She claimed she bought the hair, but when it was delivered, it wasn’t in good condition. She called the customer care line and the representative from the company claimed nothing happened to the hair and that the hair was looking as if it was not in good condition because she (the customer) did not comb it well.
Eigbedion tried to make further inquiry on how best to maintain and treat the hair, but her call was abruptly cut short during a conversation with the company’s representative. All attempts to call back have been abortive since then as her calls were not answered.
While responding to some of the allegations, the hair boss made a video where she informed her clients that she was closing all online sales on the last day in the month of June. She requested one month’s grace to sort out all pending issues so that her clients can be satisfied with their products.
